Rmk13 Terms & Conditions – The Complete Guide to Using Malaysia's Online Casino Platform

1Member Eligibility & Registration Requirements

To register and use the rmk13 platform, you must meet all of the following eligibility requirements at all times:

• At least 21 years old at the time of registration.
• Is a natural person (not a company, organisation, or any other entity) registering under their own name.
• Not listed on the self-exclusion register of any recognised gambling platform.
• Not currently located in any jurisdiction where the use of rmk13's services is prohibited by law.
• Does not hold any other active account at rmk13 — only one account is permitted per individual.

During registration, you are required to provide truthful, accurate and complete information. rmk13 reserves the right to request identity verification at any time through submission of a copy of your identification card, bank statement or other supporting documents. Failure to provide the requested documents within the specified timeframe may result in the suspension or termination of your account.

2Account, Password & Security

You are fully responsible for keeping your rmk13 account login credentials confidential — including your username, password and security PIN if enabled. rmk13 recommends that you:

• Use a strong password containing at least eight characters, combining uppercase and lowercase letters, numbers and symbols.
• Do not share your login credentials with anyone — including family members.
• Enable two-factor authentication (2FA) where available for an additional layer of security.
• Log out of your account after every session, especially when using a shared device.
• Notify rmk13 immediately if you suspect your account has been accessed by an unauthorised party.

Rmk13 will not be liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials. However, we will conduct a thorough investigation into any report of unauthorised access and take appropriate remedial action.

An rmk13 account is strictly personal and may not be transferred, sold, assigned or pledged to any other party under any circumstances. Accounts found to have been traded or misused will be terminated immediately without any refund of remaining balance.

3Deposits, Withdrawals & Financial Transactions

All financial transactions at rmk13 are conducted in Malaysian Ringgit (MYR). rmk13 supports the following deposit and withdrawal methods for Malaysian players:

• e-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Transfer: DuitNow
• Internet Banking (FPX): Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect and other supported local banks

Transaction limits and conditions are as follows:

• Minimum deposit: RM20 per transaction
• Minimum withdrawal: RM50 per request
• Daily withdrawal limits are subject to the member's VIP tier and may vary from time to time.
• Rmk13 processes withdrawals within 1 to 24 hours, depending on your VIP tier and the chosen withdrawal method.

Rmk13 reserves the right to suspend or place a hold on withdrawal requests for security verification, KYC review or investigation of suspicious activity. In such cases, rmk13 will contact the member concerned within 48 hours with an explanation and a list of required documents. All funds held in rmk13 accounts are kept in a trust account that is segregated from the company's operational accounts — your money is safe even under exceptional circumstances.

4Bonuses, Promotions and Wagering Requirements

Rmk13 offers a wide range of bonuses and promotions for both new and existing members from time to time. All bonuses are subject to wagering requirements, which are explicitly stated in each offer. Please read the terms of each bonus carefully before claiming it.

General principles that apply to all rmk13 bonuses and promotions:

• The welcome bonus may only be claimed once per new member. Any attempt to claim this bonus more than once through duplicate accounts is a serious violation of these Terms & Conditions.
• Wagering requirements mean you must wager a specified amount (typically expressed as a multiple of your deposit + bonus) before any winnings derived from bonus funds can be withdrawn.
• Not all games contribute equally towards meeting the wagering requirement. Slots typically contribute 100%, while table games and Live Casino may contribute at a lower rate such as 10%–20%. The exact contribution rates are stated in the terms of each promotion.
• Rmk13 reserves the right to modify, suspend or cancel any promotion at any time with reasonable notice.
• Members found to be exploiting bonuses or employing low-risk betting strategies solely to fulfil wagering requirements may be subject to bonus forfeiture or account termination.

5Game Rules and Official Results

All games available on the rmk13 platform — including slots, Live Casino, table games and keno — operate using technology certified by independent international certification bodies. Some general rules that apply to all games at rmk13:

• Results displayed within the game interface are final and cannot be disputed solely on the basis of a member's belief or assumption.
• In the event of a technical fault or malfunction that affects game outcomes, rmk13 reserves the right to void the affected round(s) and refund the original stake(s) to the member.
• Winnings arising from software malfunctions, display errors or abnormal technical conditions are void and will not be paid out. rmk13 will conduct an independent investigation into each such case before issuing a final decision.
• Bets that have been placed and accepted by the system are final — they cannot be cancelled or modified once a round has begun.
• All games on rmk13 are for entertainment purposes only. rmk13 does not guarantee any winning outcome and accepts no liability for financial losses incurred by members in the course of play.

For Live Casino games broadcast in real time, outcomes are determined by actual physical actions — such as a dice roll, card draw or wheel spin — that are visible in the video stream. Video recordings of every session are retained for a minimum of 90 days and may be referenced in the event of a dispute.

6Responsible Gambling & Member Protection

Rmk13 believes that gambling should remain purely a form of entertainment. We provide a range of tools to help members maintain control over their gaming activity:

• Deposit Limit: Set daily, weekly or monthly deposit limits from your account settings. Limits take effect immediately and cannot be increased until a 48-hour waiting period has elapsed.
• Loss Limit: Set a maximum amount you are willing to lose within a given period.
• Session Time Limit: Receive an alert and automatically stop when your set time limit is reached.
• Temporary Account Suspension: Suspend access to your account for 24 hours, 7 days, or 30 days as needed.
• Permanent Self-Exclusion: For members who require a more serious measure, a permanent self-exclusion option can be activated by contacting rmk13 customer support.

Rmk13 also respects and acts upon self-exclusion requests submitted by family members or next of kin on behalf of members with a verified gambling problem. Please contact [email protected] for more information on this procedure.

7Account Termination, Suspension and Closure

Rmk13 reserves the right to suspend or terminate any member's account at any time, with or without prior notice, if:

• The member is found to have violated any provision of these Terms & Conditions.
• Confirmed instances of fraudulent activity, game manipulation, bonus exploitation, or system abuse have been detected.
• The member provided false information during registration or the KYC process.
• The member is found to hold more than one account at rmk13.
• There is a legal or compliance requirement necessitating account termination.

In cases where an account is terminated for reasons not involving fraud or serious violations, rmk13 will refund the available balance (minus any bonus funds that have not met the wagering requirements) to the member within a reasonable timeframe. In cases involving fraud or serious violations, the account balance may be fully forfeited subject to the outcome of the investigation.

Members may also close their own account at any time by contacting the rmk13 support team. Voluntary account closure requests will be processed within 5 business days, and any net balance will be returned to the original payment method within 7 business days of the request being approved.

8Dispute Resolution & Governing Law

Rmk13 is committed to resolving all disputes in a fair and transparent manner. The dispute resolution procedure is as follows:

• Step 1 – Initial Complaint: Submit your complaint via Live Chat or email to [email protected] with full case details, your account number, the date and time of the incident, and any relevant supporting evidence. rmk13 will provide an initial response within 48 hours.
• Step 2 – Investigation: Our team will conduct a thorough investigation of the complaint by reviewing system records, transaction logs and relevant video footage (where applicable). Investigations are typically completed within 7 business days.
• Step 3 – Official Decision: rmk13 will deliver a written decision with explanation. If your complaint is upheld, remediation will be carried out within 3 business days of the decision.
• Step 4 – Appeal: If you are not satisfied with rmk13's decision, you may refer your case to a recognised independent dispute resolution body within 30 days of rmk13's official ruling.

These Terms & Conditions are governed by the laws applicable to the operation of the rmk13 platform in its jurisdiction of registration. Any legal proceedings initiated by either party must be brought before a court of competent jurisdiction. rmk13 prioritises resolution through negotiation and mediation before any formal legal action is taken.

9General & Miscellaneous Provisions

Additional general provisions that apply to all rmk13 members:

• Amendment of Terms: rmk13 reserves the right to amend these Terms & Conditions at any time. Members will be notified of material changes via email or in-platform notification at least 14 days before the amendments take effect. Continued use of the platform after the effective date constitutes acceptance of the revised terms.
• Language: In the event of any discrepancy or inconsistency between the Malay-language version and any other language version of this document, the Malay-language version shall prevail.
• Separation: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary, and the remaining provisions of these Terms shall continue in full force and effect.
• Technical Error Disclaimer: rmk13 is not liable for any damage, loss or loss of profit arising from internet disruptions, device failures or technical issues on the user's end. It is the member's responsibility to ensure a stable internet connection while playing.
• Intellectual Property: All content, logos, graphics, interfaces and software on the rmk13 platform are the exclusive property of rmk13 and are protected under copyright law. Any reproduction without written authorisation is strictly prohibited.

For any enquiries regarding these Terms & Conditions or how they apply to your specific situation, please contact the rmk13 support team, available 24 hours a day, 7 days a week via Live Chat or email at [email protected].