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PRIVACY POLICY

Rmk13 Privacy Policy – Personal Data Protection for Our Malaysian Members

Rmk13 takes your privacy very seriously. This document transparently explains how we collect, use, store, and protect your personal information as a member of our online casino platform.

Updated: 1 January 2026 Bahasa Melayu (ms-MY)
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rmk13 Privacy Commitment: By using the rmk13 platform, you agree to the collection and use of your information as described in this Privacy Policy. rmk13 will not sell, rent or disclose your personal information to any third party for marketing purposes without your explicit consent. For any enquiries regarding your data privacy, please contact us at [email protected] at any time.

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Rmk13's Six Data Protection Principles

How we handle your personal data is guided by six core principles that ensure your privacy and security are always protected.

Minimum Data Collection

Rmk13 only collects information that is strictly necessary to provide our services to you. We do not collect excessive data or data unrelated to your account management, financial transactions, or gaming experience on our platform.

Strict Confidentiality

Your personal information — including your full name, identification number, phone number, email address, and financial transaction details — is stored with the strictest confidentiality. No rmk13 employee may access this sensitive data without valid access-level authorisation and a permitted purpose.

Bank-Grade Security

All data transmitted between your device and rmk13's servers is encrypted using SSL 256-bit — the same security technology used by Malaysia's major banks including Maybank and CIMB. This ensures your information cannot be intercepted in transit.

Full Control Is Yours

You have the full right to access, correct, download, and request the deletion of your personal data held by rmk13. We respect these rights in full and will process every request within the stipulated timeframe, without any undue obstruction.

No Data Sales

Rmk13 has never sold, rented or traded members' personal information to third parties for commercial purposes, and never will. Your data is not our product — you are our customer, someone to be protected, not a source of advertising revenue.

Updates & Transparency

Any changes to rmk13's Privacy Policy will be communicated to all active members via email and platform notifications before taking effect. We believe that being transparent about how we handle your data is fundamental to the trust you place in rmk13.

This Privacy Policy ("Policy") describes in detail how rmk13 ("Platform", "We") collects, processes, stores, and protects the personal information you provide when registering for and using our platform at rmk13.net. This policy applies to all registered members and visitors to the rmk13 platform, regardless of the method of access used. rmk13 is committed to adhering to strict data protection standards, including the principles set out in Malaysia's Personal Data Protection Act 2010 (PDPA).

We understand that trust is the foundation of the relationship between rmk13 and our members. As an online casino platform that has been serving Malaysians since 2017, we value every member who entrusts us with their personal information. This document is a testament to our commitment to always being transparent, honest and responsible in handling the data you share with us.

1Personal Information We Collect

Rmk13 collects your personal information through several different methods depending on how you interact with our platform. The following are the main categories of information we may collect:

Account Registration Information:

  • Full name as stated on your identity card (MyKad) or passport
  • Identity card number (IC number) or passport number
  • Date of birth for age verification (21 years and above)
  • Active email address used for account communications
  • A valid Malaysian mobile phone number
  • Encrypted passwords (rmk13 does not store passwords in plain text)
  • Current residential address (required for certain KYC processes)

Financial & Transaction Information:

  • Malaysian local bank account details used for deposits and withdrawals via FPX
  • Digital wallet account number or ID — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or DuitNow
  • Deposit and withdrawal transaction history in Malaysian Ringgit (MYR)
  • Betting and gaming activity records

Technical & Usage Information:

  • Your device's IP address at the time of login and during gameplay
  • Web browser type and operating system in use
  • Cookie data and session identifiers
  • Activity logs including pages visited, features used, and session duration
  • General location information (state/city) based on IP address — not precise GPS location
rmk13 does not collect credit card numbers directly. All payments via FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and DuitNow are processed through licensed and registered payment gateways — rmk13 receives only a transaction success confirmation, never your card details or full account information.

2How rmk13 Uses Your Personal Information

Rmk13 uses the personal information collected solely for the following purposes — nothing beyond what is necessary to provide you with a quality service:

  • Account Management: To create, verify, maintain, and secure your rmk13 account, including a safe login process.
  • Transaction Processing: Processing deposits and withdrawals in MYR via supported Malaysian local payment methods — Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay and FPX.
  • Identity Verification (KYC): To comply with anti-money laundering (AML) legal requirements and financial fraud prevention by verifying the identity of members making withdrawals above certain thresholds.
  • Fraud Prevention: Detecting and investigating suspicious activity such as logins from unusual locations, duplicate account registration attempts, or abnormal betting patterns.
  • Service Improvement: Analysing usage patterns on an aggregated (not individual) basis to improve the platform interface, game performance, and the selection of games offered to Malaysian players.
  • Service Communications: Sending important account notifications — including deposit confirmations, successful withdrawal alerts, security updates and changes to our Terms & Conditions or Privacy Policy.
  • Customer Support: To resolve enquiries, complaints, and technical support requests submitted via Live Chat or email at [email protected].
  • Marketing Communications: Sending information about rmk13 promotions, bonuses and special offers — only where you have given explicit consent to receive marketing communications. You may withdraw this consent at any time.

3Information Sharing & Disclosure

Rmk13 does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, in certain limited situations, we may need to share your information with specific parties to ensure the platform operates properly and remains legally compliant:

Parties That May Receive Your Data Purpose Data Type
Payment Service ProvidersProcessing RM deposits and withdrawalsPayment account information only
Game Providers (Pragmatic Play, Evolution, etc.)Responsible gamingPlayer ID without full name
Security Technology ProvidersFraud detection and account protectionLog and IP data only
Regulatory Bodies & Law EnforcementComplying with AML/KYC legal obligationsOnly when required by law

All third parties working with rmk13 are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than those specified above. rmk13 also ensures that all our third-party service providers comply with data security standards that are equal to or higher than those we uphold ourselves.

In the event of a company merger, acquisition or asset sale, member information may be transferred to the new entity — but only on the condition that the new entity agrees to comply with this Privacy Policy and notifies all members of the transition before it takes place.

4Data Security Measures at rmk13

Rmk13 invests seriously in data security infrastructure to ensure your information is always protected against unauthorised access, theft, or leakage. The following are the key security measures we have implemented:

  • 256-bit SSL Encryption: All communication between your web browser and rmk13's servers is encrypted using TLS 1.3 protocol with AES-256 encryption. This is the highest security standard currently available — on par with that used by Malaysia's leading financial institutions.
  • Sensitive Data Encryption: Sensitive information such as identification numbers and financial details is stored in encrypted form within our database — even internal rmk13 staff cannot read this information in its original form.
  • Layered Access Controls: Access to member data within rmk13's internal systems is restricted to staff with a legitimate operational need, managed through a role-based access control (RBAC) system with comprehensive audit logs.
  • 24/7 Monitoring: rmk13's automated security monitoring system operates around the clock to detect and respond to any security threats, intrusion attempts, or suspicious activity.
  • Regular Penetration Testing: rmk13 conducts regular penetration testing by independent cybersecurity experts to identify and address any vulnerabilities in our systems before they can be exploited.
  • Secure Data Backup: Critical data is securely backed up and stored at geographically separate locations to ensure swift recovery in the event of an unexpected system failure.

While we implement all reasonable security measures, please be aware that no security system can guarantee 100% protection against all threats. rmk13 is committed to responding promptly to any security incidents and notifying affected members within the timeframe required by applicable law.

You also play a vital role in keeping your own account secure. Always use a strong password, enable two-factor authentication (2FA) where available, and never share your rmk13 login credentials with anyone.

5Your Rights as a Data Subject

As an rmk13 member, you have the following rights regarding your personal data held by us, in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA):

  • Right of Access
    You have the right to request and receive a copy of all personal information rmk13 holds about you. Requests will be processed within 14 business days. One free request is permitted every 12 months.
  • Right to Rectification
    If any personal information rmk13 holds about you is inaccurate or out of date, you have the right to request an immediate correction. We will process rectification requests within 5 business days.
  • Right to Erasure
    You may request the deletion of your personal data once your rmk13 account has been fully closed, subject to the record retention obligations stipulated under applicable AML and tax laws (typically 5 to 7 years).
  • Right to Object to Processing
    You may opt out of your data being processed for direct marketing purposes at any time by clicking "Unsubscribe" in any marketing email we send, or by contacting [email protected].
  • Data Portability Rights
    You may request your personal data in a machine-readable format (JSON or CSV) for transfer to another platform if required. Requests are processed within 14 business days.
  • Right to Restriction of Processing
    In certain circumstances — such as during an ongoing complaint investigation — you may request that rmk13 temporarily suspend the processing of your data while retaining its storage.

To exercise any of the above rights, send a written request to [email protected] by stating the right you wish to exercise, your account details, and a copy of a valid identity document for verification. rmk13 will not charge a fee for reasonable requests and will process each request within the stipulated timeframe.

6Cookies, Tracking & Similar Technologies

Rmk13 uses cookies and similar tracking technologies to ensure a better and safer gaming experience on our platform. Below are the types of cookies we use and their respective purposes:

  • Required Session Cookies: These cookies are essential to enable you to log in, maintain your gaming session and ensure account security. Without them, the rmk13 platform cannot function properly. These cookies are automatically deleted when you close your web browser.
  • Functional Cookies: Saves your preferences such as display language, game settings, and your favourite game history on rmk13. This allows us to deliver a more personalised experience without you having to reconfigure your settings each time you log in.
  • Analytics Cookies: Collecting information about how you use the rmk13 platform — pages visited, most frequently played games, and time spent in each section. This information is used on an aggregated (not individual) basis to improve the user experience. You may decline these cookies without affecting the core functionality of the platform.
  • Security Cookies: To help detect suspicious access patterns, repeated failed login attempts, and early signs of security attacks on your account.

You can manage your cookie settings through your web browser. Most modern browsers — including Chrome, Firefox, Safari, and Edge — allow you to delete, block, or receive notifications about cookies. However, blocking all cookies may affect the full functionality of the rmk13 platform, including your ability to log in and play.

Rmk13 does not use third-party advertising cookies to track your activity on other websites outside our platform. We do not share cookie data with third-party advertising or marketing networks.

All analytics data collected via cookies on rmk13 is processed internally only. We do not use third-party analytics services that may access your personal data for their own purposes.

7Data Retention Period and Deletion

Rmk13 retains your personal information only for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable law. The following are our general data retention guidelines:

  • Active Account Data: Retained for as long as your account remains active on rmk13.
  • Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in compliance with Malaysia's AML and tax legal requirements.
  • Activity & Security Logs: Retained for 90 days for fraud detection purposes and investigation in the event of a security incident.
  • Live Casino Game Recordings: Retained for a minimum of 90 days and may be referred to in the event of a dispute.
  • Customer Support Communications: Chat records and emails with the rmk13 support team are retained for 2 years.
  • Marketing Data: Retained for as long as you consent to receive marketing communications from rmk13. Once you withdraw your consent, your marketing data will be deleted within 30 days.

Once the retention period has ended, or once your account is closed and all legal obligations have been fulfilled, rmk13 will delete or anonymise your personal information in accordance with secure, irreversible data deletion procedures.

8Contact the rmk13 Privacy Officer

If you have any enquiries, concerns or complaints regarding how rmk13 handles your personal data, you may reach our privacy team through the following channels:

  • Privacy Email: [email protected] (please state "Data Privacy Enquiry" in the email subject line)
  • Live Chat: Available 24/7 within the rmk13 platform — average response time of under 2 minutes
  • Response Time: We are committed to providing an initial response to privacy enquiries within 48 hours and resolving data requests within the timeframes stipulated by Malaysia's PDPA

Rmk13 takes every data privacy complaint extremely seriously. If you are dissatisfied with how we have handled your complaint after going through our internal process, you have the right to escalate the matter to the Personal Data Protection Commissioner of Malaysia for an independent investigation.

rmk13 reserves the right to amend this Privacy Policy from time to time. Any material changes will be communicated to all active members at least 14 days before taking effect. Continued use of the rmk13 platform after the effective date will be considered acceptance of the updated policy.
Privacy Policy Contents
rmk13 Security Certifications
SSL 256-bit Encryption
Bank-grade data encryption at all times
Malaysia PDPA Compliant
Complying with the Personal Data Protection Act 2010
KYC & AML Certified
Rigorous anti-money laundering procedures
No Data Sales
Your information is not traded to third parties

Your Data, Safe with rmk13

Register with complete confidence. rmk13 protects your data with 256-bit SSL and never sells your information. Enjoy a welcome bonus of up to RM1,500 with a minimum deposit of just RM20.

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Related Policy Documents
rmk13 Terms & Conditions Responsible Gaming About Us Frequently Asked Questions (FAQ)
Privacy Policy Key Summary
  • Your data never sold to third parties.
  • SSL Encryption 256-bit protecting all your transactions.
  • You may request data copy your at any time.
  • Unsubscribe from marketing emails at any time without consequence.
  • Financial records are retained 7 years as required by law.
  • Privacy support available 24/7 via email & Live Chat.
Contact the Privacy Team

For any enquiries or complaints regarding rmk13's Privacy Policy, we are available to assist you 24 hours a day, 7 days a week.

[email protected]

Please state "Data Privacy Enquiry" in your email subject line to ensure your message is prioritised.

Response time: < 2 minutes (Live Chat) / < 48 hours (privacy email)

FAQ – rmk13 Privacy Policy

Answers to the questions members ask most frequently about how rmk13 handles their personal data.

rmk13 only discloses members' personal information to law enforcement bodies or government agencies where there is a legally binding obligation to do so — such as a valid court order, a verified criminal investigation, or AML (anti-money laundering) compliance requirements mandated under Malaysian law. rmk13 does not voluntarily disclose member information to any government authority without a solid legal basis. In all cases, we disclose only the minimum information necessary to fulfil the relevant legal obligation, and strictly within the scope of the official request received.

To request a copy of your personal data held by rmk13, send an email to [email protected] with the subject line "Personal Data Access Request". In your email, include your full name, rmk13 account number, registered email address, and a copy of a valid identity document (MyKad or passport) for identity verification. rmk13 will process your request within 14 business days and deliver your data in an easy-to-read format — typically PDF for personal records and CSV for transaction data. Your first request within any 12-month period is free of charge. Additional requests within the same period may be subject to a reasonable administrative fee. You may also access most of your account information directly via the "Account Settings" panel on the rmk13 platform without needing to contact support.

When you close your rmk13 account, your personal data is not deleted immediately, as rmk13 has legal obligations to retain certain records. Financial transaction records and account history are kept for a minimum of 7 years after account closure, in accordance with Malaysia's anti-money laundering (AML) and financial regulatory requirements. These records are not accessible to you nor used for marketing purposes — they are retained solely to meet legal obligations. Technical activity logs and analytics data are deleted within 90 days of account closure. Your marketing data and communication preferences are deleted within 30 days of account closure. Once all mandatory retention periods have lapsed, rmk13 will permanently delete or anonymise your data using secure, irreversible data deletion procedures.

rmk13 only sends marketing communications — including information about new promotions, special bonuses and exclusive offers — to members who have given explicit consent to receive such communications at the point of registration or through their account settings. If you have previously consented but wish to stop receiving marketing emails, you can easily do so by clicking the "Unsubscribe" link found at the bottom of every marketing email we send. You may also update your communication preferences directly through your rmk13 account settings or by contacting [email protected]. Once you withdraw your consent, we will stop sending marketing emails within 5 business days. Please note that withdrawing marketing consent does not affect essential service communications such as transaction confirmations and account security notifications — these will continue to be sent as they form part of rmk13's core service to you.

rmk13 has a comprehensive Data Breach Response Plan to ensure we act swiftly and transparently in the event of any security incident involving members' personal data. Once an incident is confirmed, the first step is to isolate the affected systems and stop any ongoing data breach. Within 72 hours of confirming the incident, rmk13 will notify the relevant authorities in accordance with our legal obligations. For members directly affected by the incident, rmk13 is committed to sending a personal notification via their registered email within the stipulated timeframe, clearly explaining the type of data that may have been compromised, the steps rmk13 has taken, and the actions we recommend you take to protect yourself. rmk13 will also publish a public report on the incident and the preventive measures implemented to avoid similar occurrences in the future. Your trust in rmk13 is something we hold in the highest regard, and we are committed to always acting with full accountability in situations such as these.
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Play at rmk13 with Complete Confidence — Your Data Is Safe in Our Hands

Rmk13 protects every member's personal data with 256-bit SSL encryption, Malaysia PDPA compliance, and a robust no-data-sale policy. Register today with complete peace of mind — a welcome bonus of up to RM1,500 awaits you, with a minimum deposit of just RM20 via Touch 'n Go eWallet, DuitNow, GrabPay, or FPX.

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